Torch uses an advanced keyword search to ensure that auto-responses are not included in the "replied" folder of Torch. We are improving this system to daily to account for more unusual auto-reply emails.

While it is possible for Torch to miss one or two unusual auto-responses, the vast majority of them will be filtered out and considered to be not-responded to (unless they have also sent a seperate reply.

Have an example of an email that Torch wasn't able to filter through? Feel free to forward that email to support@sales-torch.com (removing any sensitive information) and we will use that format to improve our recognition process.

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